Terms and Conditions

Service Provider: Comfort Scan UK (“we,” “us,” or “our”)

Website: https://www.comfortscan.co.uk

1. Acceptance of Terms

By booking or using our mobile ultrasound services, you agree to these Terms and Conditions. If you disagree, do not proceed with booking.

2. Services Provided

• We offer mobile ultrasound scans (e.g., pregnancy, abdominal, musculoskeletal) at your chosen location (home, workplace, etc.).
• Scans are performed by qualified sonographers.
• Diagnostic reports (if applicable) will be shared with you and/or your healthcare provider (with consent).

3. Booking & Payments

Appointments:

Bookings can be made via our website, phone, or email. A deposit or full payment may be required to secure your appointment.

Cancellations & Refunds:

• Full refund if the patient cancels at least 24 hours before the appointment and we have not yet dispatched a sonographer.
• If the cancellation occurs after our team has departed for the appointment location, a £50 call-out fee will be deducted from the refund to cover travel and administrative costs.
• No refund will be provided for cancellations made within 2 hours of the scheduled appointment or if the patient is not present upon arrival (no-show), except in documented emergency cases.

Service Cancellation by Comfort Scan:

If we cancel an appointment for any reason, a full refund will be issued promptly.

Fees:

All service fees are clearly stated on our website or at the time of booking.

4. Patient Responsibilities

• Provide accurate medical history and disclose any conditions affecting the scan.
• Ensure a safe environment for our team (e.g., clear space, privacy).
• Follow pre-scan instructions (e.g., fasting for certain scans).

5. Limitations of Service

• Our scans are not a substitute for emergency medical care.
• Results may require follow-up with your GP/specialist.
• We reserve the right to refuse service if safety or professional standards are compromised.

6. Data Privacy

• Personal/medical data is handled per our Privacy Policy.
• Scan images/reports are stored securely and shared only with consent.

7. Liability

We are not liable for:

• Undiagnosed conditions (scans are operator-dependent).
• Delays due to traffic, equipment failure, or unforeseen circumstances.
• Liability is limited to the cost of the service provided.

8. Complaints

Contact us at contact@comfortscan.co.uk to resolve issues.

Escalate to the CQC if unresolved.

9. Changes to Terms

We may update these terms; the latest version will be on our website.

10. Governing Law

These terms are governed by UK law, with disputes resolved in English courts.